Shipping & Service
Pink Tea Café offers both UK and International shipping, so that you can enjoy our products anywhere in the world.
In the UK we offer next day and standard delivery with free delivery on all mainland UK orders over £50. In the next few weeks we will also launch our on demand delivery/same day service for customers within 5 miles of Notting Hill! All deliveries within a 5mile radius of W11 are free next day delivery. All deliveries to addresses within RBKC are also free delivery.
Standard UK delivery usually takes between 2-5 working days. International shipping time will be advised upon checkout and usually takes between 3 - 7 working days. All of our next day deliveries are tracked. Next day courier orders must be placed before 11am otherwise they are dispatched the following day.
International Shipping: When ordering goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.
Please note that due to the current Covid19 situation, there are occasional delays that are beyond our control. We will always do our best to meet urgent requirements in which case reach out to us on WhatsApp +442038446495.
We want to make sure you or your recipient experience a moment of magic with our gifts and are 100% happy. If something isn't right, our Customer Experience Team are available via WhatsApp +44 2038446495 or email, and will always go the extra mile to make it right.
We will offer you a full refund and additional store credit if you experience any of the following problems with an order. Please notify us on WhatsApp or email@example.com immediately with a photo:
- You have received the wrong item or the wrong size
- The item was damaged